Terms of booking

Natural Surf Lodge general terms of sale


Surf packages prices are all stated on the website www.naturalsurflodge.com.

The present terms of sale are concluded on the one hand by Natural Surf Lodge SARL whose head office is located 3 avenue de la Grande Plage 40510 Seignosse, registered under SIRET number 49752187200026 in the register of trade and companies in DAX and on the other hand, by any person physics or morals wishing to proceed to a purchase via the website of Natural Surf Lodge SARL (www.naturalsurflodge.com) here after called : the purchaser/pupil

Object
The present terms of sale define contractual relations between Natural Surf Lodge SARL and the purchaser and conditions applicable to any purchase performed through Natural Surf Lodge commercial web site.  The acquisition of a good or of a service across the present web site implies an unconditional acceptance by the purchaser of the present terms of sale.
These terms of sale will predominate over all other general conditions or particular not expressly recognised Natural Surf Lodge SARL.
Natural Surf Lodge SARL keeps itself the right to change its terms of sale any time. In that case, applicable conditions will be those in force in the date of order by the purchaser.

Quality committment
Natural Surf School is committed to provide quality services in terms of education, supervision and safety in line with the needs of the pupils. Similarly, the necessary equipment (wetsuit, boards, …) will be provided to members during surf hours. Our  surf courses follows the quality charter of the French Surfing Federation and has been granted of the Quality Tourism ™ since 2013.  This mark has been renewed in 2016 for 5 years.
Above all we care for our people (staff and pupils).

Participants committment
Being part of one of Natural Surf Lodge activity implies that adults or under 18 surfers and their parents accept the risks associated with the practice of surfing in normal conditions. The trainees must declares themselves to be healthy, to be able to swim 25 meters and capable of surfing. The participant agrees to respect the rules and safety instructions specific to Natural Surf Lodge surf instructors. Pupils must be in good physical condition and present no contraindication to surf practice.  Any risk or even minor health problem should be reported on the registration sheet. Under no circumstance may Natural Surf Lodge be held responsible for any consequences whether physical or otherwise, resulting from the failure to report contraindications.

Insurance
Natural Surf Lodge certifies that all its activities are fully covered by a professional insurance against the risks related to its activities (RC PRO GAN n°A04049081439030). In case the participant thinks that the guarantees offered by Natural Surf Lodge insurance are not appropriate in view of our activities, they must take additional guarantees on their own.

Characteristics of property and services offered
All goods or services (accommodation, surf school, rentals…) are those who appear on the website www.naturalsurflodge.com
These services are given within human limits and availability.

Prices
All prices displayed on the website site are net prices in euro taking into account applicable VAT.
Natural Surf Lodge keeps the right to change its prices anytime, however the price displayed on the website the day of order will be the only one applicable to the purchaser.

Bookings
All bookings go through the Natural Surf Lodge on line booking system.
Booking confirmation draws away acceptance of the present terms of sale.
All given data and recorded confirmation will be worth proof of transaction. Confirmation will be worth signature and acceptance of performed operations.

Payment methods
A deposit of 25% of the total amount is necessary to confirm a booking.  Deposit can be made by one of the following means :
- credit card ;
- banking transfer ;
- french check ;
- chèques vacances ;
- cash in euros.
An invoice can be issued to the purchaser on simple request.

Proofs of booking and invoice
Natural Surf Lodge is keeping computerized proofs of bookings and invoices in accordance with the dispositions of the article 1348 of the Civil code and 3° bis I of the article 286 of the code général des impôts.

Responsibility
In the process of online sale, Natural Surf Lodge is kept only by an obligation of means; its responsibility will not be held liable for any damages resulting from the use of Internet network such as loss of data, intrusion, virus, break of service, or other involuntary problems.

Intellectual property

The name and logo are both registered as trademarks at the INPI (French National Institute of Industrial Property) under the numbers 3507878 and 3485691.
Logos and all elements of Natural Surf Lodge website are and will remain the intellectual and exclusive property of Natural Surf Lodge.
Nobody is authorised to reproduce, to exploit, to repeat, or use, evenpartly, elements of the website and social medias (contents, visuals or sounds).
Any simple link or hypertext is strictly forbidden without Natural Surf Lodge express written agreement.

Personal data
According to the law, the Natural Surf Lodge is declared to the CNIL-France (National Commission for Data Protection and Liberties) under the number 1838176.  
This declaration gives Natural Surf Lodge right to collect purchasers personal data, automatically process it and if needed to transmit the collected data to business partners.
The purchasers can oppose the disclosure of their data by reporting to Natural Surf Lodge by any written means.  The purchasers have a right of access and correction of their data.

Image rights
When booking with us, you allow Natural Surf Lodge to use photos and/or movies of you  shot during your stay, for the fulfillment of all promotional materials, social medias, without financial compensation.

Litigation
The present conditions of online sale are subjected to French law.
In case of litigation, competence is given to Dax commercial court.



Natural Surf School peculiar terms of sale and surf equipment rentals


Registration
Surf lessons and surf training courses prices are all stated on the website or outside the surf school (plage des Casernes).  For under 18 pupils, parents or legual guardians need to sign the parents/guardians’ authorization on line or at the beach hut before the start of the surf training course.

Responsability
Concerning any under 18 pupils and teenagers half and full day care, legal tutors should sign the appropriate sheet and understand and accept that the pupils will be under surf instructor’s responsability during the surf lesson and under their parents responsability before and after the surf lesson, while staying at the surf school.

Concerning surf school packages with surf equipment at disposal, the pupil acknowledges to be aware of the surf equipment terms of rental below and respect them while using the surf equipment apart from the the course.

Surf lesson cancellation
In case of bad weather (lack of waves, sea too strong, pollution, …) if the bodyboard or surf course can not be conducted as part of the package booked, the participant will be notified of any cancellation by phone or SMS asap, the activity will be postponed or a credit can be offered. This credit can be used for a subsequent booking or refunded upon special request by mail. No additional compensation will be paid.
A deliberately unattended surf course (except medical certificate proof) will not be refunded. If a participant decide to end their activity before its final date, it will not be refunded unless we can replace the spot by a new participant.


Surf equipment terms of rental


All surf equipment rented is client’s own responsability.
The client certifies renting surf equipment in perfect shape.  He also declare to be aware of the rental conditions below and approve them :

The client is responsible for any damage (physical or material) he/she may cause regarding the use of the surf equipment rented (art.1383 et 1384 Code Civil).

The client certifies that he/she will use the equipment carefully.

He/she acknowledges to respect the french beach regulations, like not surfing or body boarding (with fins) within the swimming zone (blue flags).

He/she also understands that surfing is considered as a risky activity that implies being able to swim and is fully depending on the ocean conditions as a specific natural environment, so surfing can be dangerous and he/she will use the surf equipment at his/her own risk.

No refund will be made if the equipment is returned earlier than agreed.

Exceeded time rental will be charged as a full period of rental (hour, half day...).

Equipment has to be back in perfect shape : rinced wetsuit, sandless surfboard, leash of the board.  In case of abnormal damage I will pay for reparations and pieces (broken fin = 15 euros…).  If the equipment is partially or totally destroyed, a minimum of 200 euros will be charged for the damage up to the price of new equipment.

Natural Surf Lodge peculiar surf camps (accommodation + surf lesson and use of equipment) terms of sale

Booking with Natural Surf Lodge for one of our surf camp packages implies acceptance of all the above general and peculiar terms of sale, plus the specific terms below :

Cancellation due to the participant
Any cancellation on behalf of the participant happening more than 30 days before the dates of the surf camp package : deposit is paid back or hold for a future surf stay.
Any cancellation on behalf of the participant happening less than 30 days before the dates of the surf camp package : deposit is lost (25% of total amount).
Any cancellation of the participant happening 15 days prior to surf camp package date : total amount is due.
In case of medical problem (displaying a written medical proof) half of the total amount is due.
No presentation and/or renunciation to the surf camp is equivalent to a cancellation : total amount is due.

Cancellation due to Natural Surf Lodge
In case of independent external events Natural Surf Lodge reserves the right to change benefits and prices of stays or to cancel stays.
In case of surf camp apckage cancellation, the deposit will be paid back and the participant be informed at the latest 15 days before the date of the beginning of the surf camp.

Transport of participants
The Natural Surf Lodge is committed to provide transportation for teenager surf camps in accordance with following regulations :
– Valid driver licence ;
– Vehicle covered with necessary insurance ;
– Respect of the maximum number of passengers (9 including the driver)
– Clean vehicles and in good mechanical condition

Tourism tax
The tourism tax is included in any surf camp packages and paid to the town hall every 3 months.
Regarding beach rentals, tourism tax can be either paid in cash or added on the invoice.




 

Natural Surf Lodge
280 Chemin de Bathurt
40140 Soustons
France
Claire Becret
Tél. +33 (0)6 74 16 02 28
claire@naturalsurflodge.com